What we do
Non-medical home care services in Jackson, MS
Help at home, from a few hours a week to around the clock, for families paying privately or through long-term care insurance. Every service, explained plainly.
Every service
Eight ways we help at home.
Exceptional Touch provides non-medical care at home around Jackson: personal care, companionship and sitters, meals, light housekeeping, transportation, respite and 24-hour care, dementia care, and support for adults with intellectual disabilities. No nursing. Medication support is reminders only, not administration.
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Dementia and Alzheimer's care
The heart of our work: caregivers trained in Alzheimer's and dementia care, the routine kept, and a weekly check-in with you.
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Personal care
Bathing, dressing, grooming and toileting help, with the door closed.
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Companionship and sitters
Conversation, church, dominoes, or a watchful presence for someone who should not be alone.
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Meals and nutrition
Home cooking that respects the diet, and company at the table.
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Light housekeeping
Laundry, fresh linens, dishes, dusting and vacuuming.
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Transportation and errands
Rides to appointments, church and the store. Prescriptions picked up.
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Respite and 24-hour care
A real break for the family caregiver, or round-the-clock coverage in shifts.
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Adults with intellectual disabilities
Steady, encouraging support with daily routines, and a break for the family.
How it works
Three steps, and the first is a phone call.
- Call us
(769) 572-5999, or our 24/7 line, (601) 589-0768. Tell us what is going on at home.
- Free in-home visit
We come to your parent's home, anywhere from Clinton to Brandon, and listen. Then we write a plan you approve. Nothing starts until you say so.
- Meet your caregiver
Matched to your parent's personality and schedule, usually within a few days. We check in every week, and sooner if something changes.
Paying for care
Private pay, long-term care insurance, and the honest answer on Medicaid.
Four ways families pay for care. Find yours, see our answer, and the next step.
We take it
Private pay
We quote your rate on the free in-home visit, once we know the hours and the care.
Book the free in-home visitWe work with it
Long-term care insurance
We work with your policy. Before you call, look up its elimination period and daily benefit, and we will help you make sense of them.
May help you pay
VA Aid and Attendance
For a veteran or surviving spouse, Aid and Attendance may help pay toward in-home care. We are not a VA provider and do not file claims.
See who qualifies for Aid and AttendanceWe do not bill them
Medicaid and Medicare
We do not bill Medicaid or Medicare, and we say so up front. If your family needs a Medicaid provider, start with the places below.
Medicaid and Medicare
Not us. Here is where to start.
Start with a waiver program, or call one of these two offices.
Straight answers
What families ask about our services.
Still unsure? Book a free in-home visit. We serve Jackson and 17 communities around it.
Do you bill Medicaid or Medicare?
No. We are private pay and long-term care insurance only, and we say so on the first call. If your family needs a Medicaid provider, the Elderly and Disabled Waiver and the Area Agency on Aging in Pearl are the places to start.
How much does home care cost in Mississippi?
The 2025 CareScout Cost of Care Survey puts Mississippi's median rate for a non-medical caregiver at $24 an hour. We quote your rate on the free in-home visit, after we know the hours and the care.
Is there a minimum, or can we start with just a few hours?
We build the schedule around your family, from a few hours a week to 24-hour care, and it can change as needs change.
What is the difference between home care and home health?
Home care is non-medical help with daily life. Home health is medical care ordered by a doctor. We provide home care; Home Health is only our legal name.
Do the same caregivers come each time?
We match a caregiver to your parent after the free in-home visit and check in with you every week. Ask us on the call how scheduling would work for your family.
One call
Tell us what is going on at home.
(769) 572-5999Our 24/7 line, (601) 589-0768, is answered day and night by the people who run the agency. We listen first.
Office (769) 572-5999 · 100 West Amite St, Ste 140, Jackson, MS 39201 (opens in new tab)