Heart of our work
Dementia and Alzheimer's care at home in Jackson, MS
A caregiver matched to your parent, the routine kept, and a weekly check-in with you. Our caregivers are trained in Alzheimer's and dementia care.
Exceptional Touch provides non-medical dementia and Alzheimer's care at home around Jackson. A trained caregiver matched to your parent keeps the routine, redirects instead of argues, handles meals and hydration, watches for hazards and reports honestly to you.
01Day to day
What does dementia care at home look like?
A caregiver matched to your mother, who learns her ways. She may not remember the name, but she remembers the feeling.
We keep the routine she already has. Coffee in the same cup, the porch after lunch. When she insists it is 1974, we do not argue. We redirect: a song, a small job, a tin of buttons to sort.
Meals get eaten, water gets drunk, the stove gets checked. At the end of the visit you hear what actually happened, including the hard parts.
02Sundowning
What is sundowning, and how do we handle it?
The National Institute on Aging describes sundowning as restlessness, agitation and confusion as daylight fades (their tips for coping (opens in new tab)). It arrives right when the family is most tired.
A caregiver who knows it is coming does small, steady things. Lamps on before the room goes dim. Curtains drawn. Television off, radio on. Supper at the usual time, a calm voice, no new faces. That is what lets a daughter in Clinton cook her own supper without her phone in her hand.
03When families call us
The daughter running on empty. The father alone at night.
The call comes from a daughter or son who has been doing it all: doctor visits, laundry, the 2 a.m. phone calls, a job. She is exhausted and feels guilty saying so. There is nothing to be ashamed of.
The other call is about night. Dad is wandering, or the stove was on at midnight. That is when families ask about an overnight sitter or 24-hour care at home. Sometimes the answer is a few afternoons a week so a wife in Madison can get to church. We build it around your family, starting with a free in-home visit.
Non-medical care. We do not diagnose dementia or provide nursing or medical care. Medication support is reminders only, not administration. We work alongside your parent's doctor and will point you to the right provider for medical needs.
Jackson resources
Help in Jackson beyond what we do.
Three places in and around Jackson that help families living with dementia.
Dementia help near Jackson
Start with where you are-
When memory is changing
Get a memory evaluation
UMMC MIND CenterNorth State Street, Jackson
The memory clinic at UMMC.
Visit umc.edu/mindcenter (opens in new tab) -
When questions come up
Call their 24/7 Helpline
Alzheimer's Association Mississippi ChapterRidgeland
The state chapter, with a 24/7 Helpline.
Visit alz.org/ms (opens in new tab) -
When you need a break
Ask about funded respite hours
Dementia Care ProgramMississippi Department of Human Services, through the MAC Center
About 27 hours a month of respite for up to 12 months, for eligible family caregivers.
Visit the MAC Center (opens in new tab)
“She treated my mom with the utmost dignity, patience, and love.”
Five stars.S. Broadwater, Google review
Is your dementia care medical?
No. We are non-medical: trained in dementia care and working alongside your parent's doctor, but we do not diagnose or treat. Medication support is reminders only, not administration.
Will the same caregiver come each time?
We match a caregiver to your parent after the free in-home visit and check in with you every week. Ask us on the call how scheduling would work for your family.
How much does dementia care at home cost?
The 2025 CareScout Cost of Care Survey puts Mississippi's median rate for a non-medical caregiver at $24 an hour. We quote your rate on the free in-home visit, after we know the hours and the care.
Source: CareScout 2025 Cost of Care Survey (PDF) (opens in new tab)
Do you take Medicaid for dementia care?
No. We do not bill Medicaid or Medicare. If your family needs a Medicaid provider, the Elderly and Disabled Waiver and the Area Agency on Aging in Pearl are the places to start, and the state's Dementia Care Program, run by the Mississippi Department of Human Services, may fund respite hours.
Read more: Elderly and Disabled Waiver (opens in new tab), CMPDD Area Agency on Aging (opens in new tab), Dementia Care Program at MDHS (opens in new tab)
Can you help at night?
Yes. Evening shifts, overnight sitters and 24-hour care in shifts. Tell us what the nights look like.
How do we get started?
Call (769) 572-5999. A free in-home visit, a plan you approve, a matched caregiver. Care usually starts within a few days.
One call
You do not have to carry this alone.
(769) 572-5999Our 24/7 line, (601) 589-0768, is answered day and night by the people who run the agency.
Office (769) 572-5999 · 100 West Amite St, Ste 140, Jackson, MS 39201 (opens in new tab)